Contact information
Get In Touch
We're real people, not a chatbot or a call centre. If you have a question about your order, your socks, or anything else — just reach out. We'll get back to you the same day wherever possible.
Contact Us
Response Time
We're online 7 days a week, except Sundays. Most emails are answered the same day.
Common Questions
Before reaching out, you might find a quick answer here:
Where is my order?
Once your order ships, you'll receive a tracking email with a link to follow your delivery. If you haven't received it within 2 business days of ordering, check your junk folder first, then reach out.
Can I return or exchange my socks?
Yes. We back every order with our No Drawer Guarantee — 60 days, worn or unworn, no complicated conditions. Full details on our Returns page.
What size should I order?
Check our size guide on the product page. If you're between sizes or not sure, email us and we'll help you figure it out before you order.
I ordered the wrong size. What do I do?
Email us with your order number and the size you need. We'll send the correct size out to you free of charge — no need to return the original pair.
Something Else?
If your question isn't covered above, just send us an email. We'd rather hear from you than have you sitting on something unresolved.