Refund policy

Refund & Returns Policy

We want you to feel completely confident wearing your Remedy Rhythm Socks. That's why we back every order with a 60-day money-back guarantee, meaning you have 60 days after receiving your order to request a return.

Try your Remedy Rhythm Socks for a full 60 days from the date of delivery. If you're not convinced they've made a difference, worn or unworn, we'll give you a full refund.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Processing Fee & Return Shipping

All approved returns incur a $9.99 processing/restocking fee, which will be deducted from your refund.
Customers are responsible for covering their own return shipping costs.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

How to Start a Return or Refund

  1. Email support@pulseandremedy.com with your order number and whether you'd like a refund or a size exchange.
  2. We operate seven days a week except Sundays, and aim to respond the same day wherever possible.
  3. For refunds, once we've received your return, we process it personally within the day. Funds typically arrive back in your account within around 5 business days, depending on your bank.

What's Not Covered

  • Requests made more than 60 days after your delivery date
  • Items purchased from unauthorised third-party resellers, rather than directly through pulseandremedy.com

  • Items without original packaging

  • Items returned without prior approval

  • Used items

Faulty or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, contact us straight away at support@pulseandremedy.com with your order number and a photo of the issue, and we'll sort it out with a replacement or refund, whichever you'd prefer.

Questions?

If you have any questions about your order, a return, or this policy, reach out to us at support@pulseandremedy.com and we'll help however we can.