Refund & Returns Policy

We want you to feel completely confident wearing your Remedy Rhythm Socks. That's why we back every order with a genuine 60-day money-back guarantee and a free Fit Guarantee, no complicated conditions, no fine print designed to trip you up.

60-Day Money-Back Guarantee

Try your Remedy Rhythm Socks for a full 60 days from the date of delivery. If you're not convinced they've made a difference, worn or unworn, we'll give you a full refund.

How it works:

1. Contact us at support@pulseandremedy.com within 60 days of your delivery date, with your order number.
2. We'll confirm your return and provide instructions on where to send them.
3. Once received, we personally process every refund the same day it's requested. The funds themselves typically take around 5 business days to reach your account, depending on your bank or card provider.

There's no requirement for socks to be unworn or in original packaging to qualify for this guarantee. We stand behind the product, not just the box it came in.

Free Fit Guarantee (Size Exchange)

If your socks don't fit quite right, you don't need to return them to get the correct size.

Simply email us your order number and the size you need, and we'll send the correct size out to you, free of charge, no need to send the first pair back.

How to Start a Return or Refund

1. Email support@pulseandremedy.com with your order number and whether you'd like a refund or a size exchange.
2. We operate seven days a week except Sundays, and aim to respond the same day wherever possible.
3. For refunds, once we've received your return, we process it personally within the day. Funds typically arrive back in your account within around 5 business days, depending on your bank.

What's Covered

• Full refunds within 60 days of delivery, worn or unworn
• Free size exchanges at any time, no return required for the original pair
• Faulty or damaged items, or items received in error

What's Not Covered

• Requests made more than 60 days after your delivery date
• Items purchased from unauthorised third-party resellers, rather than directly through pulseandremedy.com

Faulty or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, contact us straight away at support@pulseandremedy.com with your order number and a photo of the issue, and we'll sort it out with a replacement or refund, whichever you'd prefer.

Questions?

If you have any questions about your order, a return, or this policy, reach out to us at support@pulseandremedy.com and we'll help however we can.